•Orders canceled 3 days before the date of an order p/u or delivery receive a 75% refund or a full store credit on the order.
•Orders canceled less than 3 days before the date of an order p/u or delivery receive a 50% refund or a 75% store credit on the order.
•Any complaints due to the dissatisfaction of arrangements or flower quality must be brought back to irises within 4 days of pick up or delivery to receive a replacement/exchange of equal cost (*certain con-ditions apply) that will be authorized only by an Irises Floral Designs manager.
•*Replacement/Exchange Conditions: Replacement must be received at time of exchange with available flowers must be accompanied by a receipt. Replacement/exchange policy does not apply to wedding, event, or service account flowers. See wedding, event, or service account contract for details.
•No refunds on orders that have been delivered or picked up, and also on orders not picked up at their written said time on invoice order.
• All store credit(s)/ gift certificate(s) expires within 1 year from the date of issuance and at no time can store credit(s)/ gift certificate(s) be redeemable for cash and/or refund without a receipt. Exchange or refund of store credit(s)/ gift certificate(s) must be made within 60 days from the date of purchase.

REFUND POLICY FEES FOR WEDDINGS EVENTS:

OUR DELIVERY GUARANTEE: Times above are estimates only are not guaranteed at the specified written time(s). We do guarantee our deliveries for wedding event flowers to arrive on delivery 30 minutes before the actual scheduled starting time of a ceremony ceremony setup to be complete by 15 minutes before the actual scheduled starting time of the ceremony. We guarantee the setup of reception/ or party flowers to be complete by 30 minutes before the actual scheduled starting time of the reception/ or party. Setup times allowed by event locations must be no less than 45 minutes for a ceremony no less than 2 hours for a reception/ or party. For weddings events with a larger than usual amount of setup, allowed setup time of event location must be at least 3.5 hours. Actual scheduled starting time(s) given (from pg. 1) must match setup given by event location(s) for events where the reception time is “following” the ending of the ceremony a reception/ or party scheduled starting time must be given. Setup times will be
confirmed by Irises with coordinators from event locations.

PAYMENTS FEES: Flower orders for event will be secured when deposits are made and ordered items will be secured once total balance is fully paid. The date of the event is secured by a nonrefundable deposit of 25% of the total that goes towards the event balance. A deposit consisting of half of the remaining balance is required by exactly 90 days before the event. The remaining balance is required to be made in full by 14 days before the date of the event. Any failure to comply may result in problems filling the order to Irises Floral Designs best abilities or the termination to contract the event by Irises Floral Designs at any time we may wish to do so. Late payments will result in a 5% interest fee for each 30 day period(s) payment is past due. Total balance must be paid in full before the date of the event, or Irises may terminate the contract agreement. Late payment(s) over 14 days past due risk possible termination of contract agreement a $50.00 service fee will be charged to reactivate the contract agreement.

REFUNDS CANCELLATIONS: The 25% deposit fee is nonrefundable. Irises does not refund any wedding flowers that have already been delivered due to various conditions out of our control that may affect flower quality after setup delivery of our flowers is completed. Irises must be notified of any disputes, not regarding flower quality or freshness, within 48 hours of the scheduled event delivery time(s). A sam- ple of event flowers must be provided to Irises within 24 hours if a dispute is regarding flower quality or freshness. Refunds are given only if either our Delivery, or our Seasonal Availability Guarantee is not sat- isfied, Irises is notified within the specified dispute claim time(s). Cancellation of an event made more than 90 days before the date of the event are refunded 90% of the refundable total. Cancellation of an event made 90 days to 61 days before the date of the event are re- funded 75% of the refundable total. Cancellation of an event made 60 days to 15 days before the date of the event are refunded 50% of the refundable total. Cancellation of an event made 14 days to 3 days be- fore the date of the event are refunded 25% of the refundable total. Cancellation of an event made less than 3 days before the date of the event are refunded 10% of the refundable total. Event dates may be rescheduled the following event percentage totals applied toward a future scheduled date: 100% for notification more than 90 days before the date of the event, 90% for notification 90 - 61 days before the date of the event., 75% for notification 60 -15 days before the date of the event, 40% for notification 14 - 3 days before the date of the event, 25% for notification less than 3 days before the date of the event.

CONSULTATIONS, SAMPLES, CONTRACT CHANGES FEES: First scheduled appointment consultation is com- plimentary. 1st guest table centerpiece sample is complimentary. Additional samples require a $35.00 service charge does not include purchase of sample. An additional service charge of $50.00 will be charged for any no-show appointments. Appointments more than 15 minutes late are considered a no- show appointment. Irises must be notified of an appointment reschedule or cancellation at least 4 hours before the time of a scheduled appointment to avoid a service charge. Changes made to a contract 30 - 14 days before the scheduled date of an event will be charged a $50.00 service fee. Changes made to a contract less than 14 days before the scheduled date of the an event will be charged a $100.00 service fee. Changes include any color, schedule, flower, or style changes that require a change in Irises planned ordered materials and/or supplies.

SEASONAL AVAILABILITY GUARANTEE: Due to the availability of flowers based on season, weather condi- tions, growing conditions, etc., many flowers are not available year round. In the event that that there is a shortage or unavailability based on the former the quality of flowers, Irises Floral Designs will use a similar alternative flower/s or greenery of equal or more value as a replacement for any florals outlined in the signed contract. Irises Floral Designs promises to stay within the color range quality of the flowers for your event. This ensures that your flowers look their best for that special day. We do not refund flowers if design intent is maintained.